Shipping policy

Shipping Policy

Last updated: May 19, 2026

Thank you for supporting Critical Lifts.

All of our shirts are made to order through our print-on-demand production partner, Printful. This means your order is printed specifically for you after checkout instead of being pulled from a pre-stocked warehouse.

Order Processing & Fulfillment

Because each item is made to order, please allow 2–5 business days for your shirt to be printed, packed, and prepared for shipment.

Fulfillment time is separate from shipping time. Once your order has been fulfilled, it will be handed off to the shipping carrier and you will receive a shipping confirmation email with tracking information when available.

Where We Ship

We currently ship to:

At this time, we do not ship outside the United States or Canada.

Shipping Times

Shipping time depends on your location, the shipping method selected at checkout, product availability, and carrier performance.

Estimated shipping times generally fall within these ranges after fulfillment:

These are estimates, not guarantees. Carrier delays, weather, holidays, high order volume, customs processing for Canadian orders, or other issues outside our direct control may affect delivery times.

Tracking

Once your order ships, you will receive tracking information by email if tracking is available for your selected shipping method.

Please allow a little time for tracking updates to appear after the carrier receives the package. Tracking may not update immediately.

Shipping Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an address mistake after placing your order, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once an order has entered production or shipped.

Lost or Delayed Packages

If your tracking shows that your package is delayed, please first check the carrier’s tracking page for the latest update.

If your order appears to be lost in transit, contact us at [your support email] with your order number and shipping details. We will review the issue and work with our production/shipping partner to determine the next step.

Packages Marked Delivered

If tracking shows your package was delivered but you cannot find it, please check around your delivery location, with household members, neighbors, building management, or your local carrier.

Once a carrier marks a package as delivered, we may have limited ability to replace or refund the order, but contact us and we’ll help where we can.

Canadian Orders

Canadian orders may be subject to customs fees, import duties, taxes, or other charges required by Canada. These charges are not included in the product or shipping price unless clearly stated at checkout.

Customers are responsible for any customs or import fees required by their country.

Split Shipments

Some orders may ship in separate packages depending on product type, fulfillment location, or availability. If your order ships separately, you may receive more than one tracking number.

Holiday & Peak Season Delays

During holidays, sales events, or high-volume periods, fulfillment and shipping may take longer than usual. Please order early if you need your item by a specific date.

Questions

For shipping questions, contact us at:

orders@critical-lifts.com

Please include your order number so we can help faster.